Travelling is all about discovery – but sometimes, unforeseen events can throw your plans into chaos. Whether it’s a volcanic eruption in Bali, severe flooding or even a terror-related incident, emergencies can lead to grounded flights and closed airports. While these situations are understandably stressful, knowing what to do next can make a world of difference.
Before making any decisions, stay calm and get the facts. Avoid rushing to the airport until you’ve checked updates from your airline or travel provider. Most airlines and airports offer real-time notifications via their apps, websites or social media. If you’re in a destination already affected, pay attention to local news and official guidance. In emergency scenarios, staying informed is just as crucial as staying mobile.
Understanding why your flight has been cancelled will help you determine your options. Airlines typically cite “extraordinary circumstances” – such as natural disasters, political unrest or terrorism – which means they’re not required to provide compensation under UK or EU air passenger laws. However, you may still be entitled to care, rebooking or a full refund, depending on the situation.
If you arranged your holiday through a travel agency or tour operator, you’re in a stronger position. They are responsible for managing your trip as a complete package. Contact them immediately – most offer emergency support lines or 24/7 assistance during major incidents. They can often rebook flights, extend accommodation or issue a refund if the trip is cancelled outright.
If you booked your flights directly with an airline, log in to their website or app to explore your options. Airlines typically offer free date changes, vouchers or refunds in times of disruption. Be prepared for long wait times, especially during large-scale emergencies. Use live chat, social media or dedicated hotlines to improve your chances of getting a quick response.
